Can two members of my family each open a separate Melbe account, or is only one account allowed per household?

Yes, two separate members of the same household may each hold their own account — provided they are distinct individuals using separate mobile numbers and payment accounts. One rule applies: One account per person. This means your mother or brother can each open their own separate account as individual users — that's perfectly fine. However, opening two accounts yourself to claim a bonus twice is strictly prohibited. Melbe verifies accounts using IP addresses, device information, and payment details — two accounts linked to the same device or the same bKash number may be flagged as fraudulent. If family members share a device, we recommend notifying support in advance to avoid any complications later.

What is the minimum amount I need to deposit at Melbe using bKash?

Minimum deposit amount at Melbe via bKash, Nagad, or Rocket ৳500 (five hundred BDT). Deposits below this amount will not be accepted by the system. For USDT, the minimum is $10. The maximum per single deposit is ৳50,000 per day — for amounts above this, please contact support. Note that a minimum deposit of ৳500 is also required to qualify for the welcome bonus. Funds typically appear in your wallet within 5 minutes of depositing. If there is an issue, contact live chat with your transaction ID for a quick resolution.

melbe | Privacy Policy — How We Keep Your Data Safe

Table of Contents

1 What Data Is Collected
2 Why Your Data Is Collected
3 How Your Information Is Kept Secure
4 Sharing Information with Third Parties
5 Cookie Policy
6 Your Rights
7 Data Retention Period
8 Minor Protection
9 Policy Updates & Contact
? Common Questions

1. What Information We Collect

Melbe-Various types of information are collected when you open an account and use the service. The table below clearly sets out what data is collected and for what purpose.

Data Type	Example	When It Is Collected
Identity information	Name, date of birth, national ID number	During Registration & KYC Verification
Contact Information	Mobile number, email address	At registration
Financial information	BKash/Nagad number, transaction history	During Deposits & Withdrawals
Device Information	IP address, browser type, device model	Automatically, while using the site
Usage data	Betting history, preferred sports, session duration	Automatically, while using the site
Communication Records	Support chat contents and complaint details	When you contact support

ℹ️ Important: Melbe only collects information that is strictly necessary. No unnecessary personal details are ever requested. Passwords are never stored in readable form — only encrypted hashes are kept.

2. Why This Information Is Collected

Melbe Every piece of information is collected for a specific reason. Nothing is gathered without a clear purpose.

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Identity verification and age confirmation: Legal requirements mean we must verify that users are at least 18 years old and are real individuals.
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Account Management: Identity information is required for login, payment processing, and account security.
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Processing Financial Transactions: Your account details for bKash or Nagad are required in order to send funds to those accounts.
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Anti-Money Laundering (AML): Transaction data is analysed to detect suspicious activity in accordance with international compliance standards.
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Improving Service Quality: Usage data is analysed to understand which features are most used and where issues arise.
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Sending relevant bonuses and offers: You may receive relevant offers based on your preferred sports. You can unsubscribe from marketing messages at any time.
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Fraud & Abuse Prevention: Device and behavioral data are used to detect multiple accounts belonging to the same person and to identify unusual betting patterns.

3. How Your Information Is Kept Secure

Melbe Your data is protected by two layers of security — both technical and organizational.

256-bit SSL/TLS Encryption: All data exchanged between your browser and Melbe's servers is encrypted. No one can intercept it in transit.
Two-Factor Authentication (2FA): Mobile OTP verification is available at login. Keeping it enabled significantly strengthens your account security.
Restricted Staff Access: Not all staff can view your data — access is granted only to those who need it for their role, and all access is logged.
Regular Security Audits: Our systems are regularly tested by third-party security experts to identify and fix vulnerabilities.
Data Backup & Recovery Plan: Even in the event of a server failure, your data is safe — it is stored across multiple backup servers.
Special protection for payment information: Your full bKash or Nagad number is never visible in our system — only the last 4 digits are shown; the rest is masked.

⚠️ Your responsibilities: Melbe will never ask for your password. If anyone contacts you by phone or chat requesting your password or OTP, it is a scam — report it to support immediately.

4. Sharing Information with Third Parties

Melbe Your data is never sold. However, limited information may be shared with trusted partners as necessary to deliver our services.

Payment Processors: Transaction details required to process bKash, Nagad, and Rocket payments are shared with those respective providers. This is essential for completing your transactions.
Identity Verification Services: During the KYC process, your identity document details may be verified through a third-party verification service. This service provider does not retain your data.
Cloud service providers: Internationally recognised cloud services are used for data storage and server management. These providers are not permitted to use your information for their own purposes.
Legal Authorities: Information may be disclosed in response to a court order or a lawful request from a law enforcement authority. In such cases, Melbe is bound by legal obligation.

📌 Outside of the four cases above, your information is never shared with any third party. Melbe does not sell data to advertisers or marketing companies under any circumstances.

5. Cookie Policy

Melbe-'s website uses cookies to ensure the site works correctly and to improve your experience. Cookies are small text files stored in your browser.

Cookie Type	Purpose	Duration	Required?
Session Cookies	Maintaining login sessions	Deleted when the browser is closed	Yes, required
Preference cookies	Saving language and theme preferences	1 year	Optional
Analytics Cookies	Site Usage Statistics	6 Months	Optional
Security Cookies	Fraud and bot detection	30 Days	Yes, required

You can disable cookies through your browser settings, though some site features may not work properly as a result — particularly staying logged in. The site cannot function without essential cookies.

6. Your Data Rights

MelbeIf you have an account with , you have a number of rights over your own data. Contact support to exercise any of these rights.

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Right to Access Your Data

You can request to see what information Melbe holds about you. Submit a request to support and you will receive a response within 30 days.

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Right to Correct Your Data

If there is an error in your name, mobile number, or address, you can submit a correction request. Once verified, it will be updated accordingly.

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Right to Erasure

If you close your account, you can request that your data be deleted. However, some information may need to be retained for a specified period due to legal obligations.

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Data Portability

You can request a full download of your data in a readable format (CSV/JSON).

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Right to Opt Out of Marketing

If you no longer wish to receive promotional SMS or emails, you can unsubscribe at any time through your account settings or by contacting support.

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Right to Lodge a Complaint

If you believe Melbe has violated your privacy, you can file a complaint with our support team or directly with the relevant international data protection authority.

7. How Long Your Information Is Retained

Melbe Your data is never kept longer than necessary. Retention periods vary depending on the type of information.

Active Account Data: Retained for as long as the account remains active.
Financial Data from Closed Accounts: Due to legal obligations, certain data must be retained for up to 5 years after account closure.
Transaction Records: Retained for 5–7 years in accordance with anti-money laundering regulations.
Support conversations: Retained for up to 2 years after the issue is resolved.
Cookie & Analytics Data: Up to 6 months — automatically deleted after that.

Once the retention period has passed, your data is securely deleted or anonymised so that you can no longer be identified in any way.

8. Minor Protection

Melbe's services are strictly for users aged 18 and above. We do not knowingly collect personal information from anyone under 18.

Date of birth is required at registration. Anyone under 18 is not permitted to register.
Age is re-confirmed during the KYC verification process.
If a minor's account is identified, it will be closed immediately and all associated data will be deleted.
If a parent suspects their child is using Melbe, please contact us immediately at support@melbe.asia.

9. Policy Changes & Contact

Melbe This Privacy Policy may be updated when necessary. You will be notified of any significant changes via SMS to your registered mobile number or by email in advance.

You can always check the "Last Updated" date at the top of this page to see when the policy was last revised. Continued use of the site after any changes constitutes acceptance of the updated policy.

📧 For any privacy-related questions or requests: support@melbe.asia — Our team is always ready to help in Bengali.

How Melbe Protects Your Information

In today's digital world, people are rightly becoming more aware of personal data security. When creating an account online, many wonder: where does my phone number, bKash details, or photo actually go? Who can see it? Is it being sold? MelbeAnswering those questions is exactly what this page is here for.

First, let's be clear — Melbe Your data is never sold to advertisers or data brokers. This is not just a policy statement — our business model simply does not require it. Melbe earns revenue from betting services, not from selling your data.

When making a payment via bKash or Nagad, some information is naturally shared with those providers — this is unavoidable in order to process the transaction. Only the minimum data required to complete the payment is shared, nothing more. Similarly, ID document details shared during KYC verification go through a trusted verification service as required by international regulations, and that third party does not retain the data once verification is done.

A lot of people want to know — MelbeCan 's staff see all my information? The answer is no. Through role-based access control, each staff member can only view the data relevant to their specific role. A support agent can see your chat history but not your full financial details. A member of the finance team can view transaction data but not the details of your betting history. This separation exists to protect your privacy.

From a technical security standpoint Melbe Melbe uses 256-bit SSL encryption — the same standard used by banks and government institutions. Every piece of data exchanged between your browser and our servers is encrypted, so even if intercepted, it cannot be read. We also conduct regular third-party security audits, where independent experts assess our systems for vulnerabilities, report their findings, and we act on them.

Your role in keeping your account secure matters. Use a strong password — at least 8 characters, mixing numbers and special symbols. Enabling two-factor authentication (2FA) means that even if someone gets hold of your password, they still cannot log in without the OTP sent to your phone. Never share your account credentials with anyone, whether you know them or not. MelbeNo representative of Melbe will ever ask for your password or full OTP over the phone or via chat.

Compliant with GDPR and international data protection standards Melbe You have the right to access, correct, delete, and port your data. These are not just written guarantees — they are genuinely enforceable. If you wish to close your account, you can request a full download of your data and submit a deletion request. Some transaction records may need to be retained due to legal obligations; everything else will be deleted.

One final note — this privacy policy was written to inform you, not to confuse you. Melbe We believe transparency is the foundation of trust. Your data is a responsibility we take seriously — and honouring that responsibility is our commitment to you.

Melbe Privacy Policy — How Your Information Is Kept Safe